Shipping policy
Last updated: July 17, 2026
This Shipping Policy explains how Silver Whiskers processes and delivers orders placed through our online store. Please read this Shipping Policy carefully before placing an order. If you have any questions about shipping or delivery, please contact us at info@silverwhiskers.eu.
1. Order Processing
Orders are processed and prepared for dispatch as soon as reasonably possible after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, and other operational circumstances. Orders are not processed or dispatched on weekends or public holidays.
If we expect a significant delay in processing your order, we will contact you using the contact details provided during checkout.
2. Shipping Costs & Delivery
Shipping costs are calculated automatically at checkout based on the delivery destination, the products ordered, and the selected shipping method.
Estimated delivery times may vary depending on the destination country, carrier, product availability, and other operational factors. Any delivery timeframes provided during checkout or in shipping notifications are estimates only and are not guaranteed.
While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs authorities (where applicable), adverse weather conditions, or other circumstances beyond our reasonable control.
3. Shipping Destinations
We currently deliver to selected countries within the European Union.
Available delivery destinations are displayed during checkout and may change from time to time.
If delivery to your location is not available, please contact us at info@silverwhiskers.eu, and we will let you know whether delivery can be arranged.
4. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please note that tracking information may not become available immediately after dispatch and depends on the systems used by the shipping carrier.
If you have not received your shipping confirmation or need assistance tracking your order, please contact us at info@silverwhiskers.eu.
5. Incorrect Shipping Information
Please ensure that your shipping information is accurate and complete before placing your order.
If you notice an error in your shipping details, please contact us as soon as possible at info@silverwhiskers.eu. We will make every reasonable effort to update your order before it has been dispatched, but we cannot guarantee that changes can be made once order processing has begun.
If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply for re-delivery.
6. Damaged, Lost or Missing Deliveries
If your order arrives damaged, incomplete, or you believe it has been lost during delivery, please contact us as soon as reasonably possible at info@silverwhiskers.eu.
Please provide your order number, a description of the issue, and, where possible, photographs of any visible damage to the product or its packaging. This information helps us investigate the matter and work with the shipping carrier where necessary.
If the tracking information indicates that your order has been delivered but you have not received it, we recommend first checking with members of your household or neighbours and contacting the shipping carrier. If the issue remains unresolved, please contact us and we will make every reasonable effort to assist in investigating the delivery.
7. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@silverwhiskers.eu.
If your order has not yet been prepared for dispatch, we will make every reasonable effort to accommodate your request. However, once your order has been prepared for dispatch or shipped, changes or cancellations may no longer be possible.
Please note that this does not affect your statutory right to withdraw from the purchase in accordance with our Returns & Refunds Policy, where applicable.
8. Contact Us
If you have any questions about shipping or delivery, please contact us:
MB Silver Whiskers
Company Registration Number: 307558651
Savanoriu str. 2
LT-53338 Ringaudai
Kaunas District
Lithuania
Email: info@silverwhiskers.eu
Silver Whiskers reserves the right to update this Shipping Policy from time to time to reflect changes in applicable laws, our business practices, or our services. Any updates will be published on this page, and the "Last updated" date at the top of this Policy will be revised accordingly.