Product & fit

How do I know what size orthopedic bed to get for my dog?
Measure your dog from nose to tail while they're lying down stretched out, then add about 15–20 cm to that length. If they're between sizes, size up — a bed that's slightly too big is more comfortable than one that's too small, especially for a dog with joint stiffness who needs room to fully extend.

What's the difference between a regular bed and an orthopedic bed?
Regular beds use standard cushioning that compresses unevenly and can create pressure points at the hips, elbows, and shoulders. Orthopedic beds use high-density support foam that distributes your dog's weight more evenly, reducing pressure on joints and making it easier for them to get up and lie down comfortably.

Are your products suitable for dogs with arthritis, hip dysplasia, or mobility issues?
Yes — our range is designed specifically with aging and mobility-limited dogs in mind. That said, we're not veterinarians, so for dogs with a diagnosed condition, we always recommend checking with your vet about what additional support your dog may need.

My dog is a puppy/young adult — can they still use these products?
Absolutely. While we focus on senior dogs, good joint support and comfortable rest benefit dogs of any age — and starting early with supportive bedding can help larger or joint-prone breeds long-term.

Are the snuffle mats safe for dogs with reduced mobility or poor eyesight?
Yes. Our snuffle mats are designed to be used lying down or standing in place, so dogs with limited mobility can still enjoy the mental stimulation without needing to move around. The textures are also easy to navigate by touch and scent, which helps dogs with reduced eyesight.

How do I clean the orthopedic bed / snuffle mat / anti-gulping bowl?
[Insert actual care instructions per product — e.g., "Bed covers are machine washable at 30°C; the foam insert should be spot-cleaned only and air-dried." Adjust per product.]

Shipping

Which countries do you ship to?
We currently ship to all countries within the European Union. [Confirm and list explicitly, or link to full country list.]

How long does delivery take?
Orders typically arrive within [X–X business days] depending on your location. You'll receive a tracking link by email as soon as your order ships.

How much does shipping cost? Is there free shipping over a certain amount?
Shipping costs [€X, calculated at checkout based on destination]. [If applicable: We offer free shipping on orders over €X.]

Do you ship internationally outside the EU?
At the moment, we only ship within the EU. [If you plan to expand: We're working on expanding shipping to more countries — sign up to our newsletter to be the first to know.]

Returns & refunds

What's your return policy?
You can return unused, unopened items within [14/30] days of delivery for a full refund. [State your actual policy — EU consumer law requires a minimum 14-day right of withdrawal for online purchases.]

My dog didn't like the product — can I return it if it's been used?
We understand every dog is different! [If yes: We accept returns of gently used items within X days, as long as they're clean and in resellable condition — just reach out to us and we'll walk you through it.] [If no: Because these are pet-use items, we're unable to accept returns once a product has been used, for hygiene reasons. If your dog doesn't take to a product, contact us — we're happy to help you find a better fit or discuss options.]

How long do I have to request a return?
You have [14/30] days from the date of delivery to request a return.

Who pays return shipping?
[State clearly: e.g., "Return shipping is paid by the customer, unless the item arrived damaged or incorrect, in which case we cover the cost."]

Payment

What payment methods do you accept?
We currently accept PayPal. [Update once you add card/Klarna support: We accept PayPal, all major credit/debit cards, and Klarna.]

Is my payment information secure?
Yes. All payments are processed securely through [PayPal/Shopify Payments], and we never store your card details on our servers.

Do you offer installment payments (Klarna, etc.)?
[Not yet — flag as a "coming soon" or remove until implemented.]

Trust & care-specific

Why did you start Silver Whiskers?
Silver Whiskers was born out of love for Braškė, [a brief 2–3 sentence version of your founder story — aging, the gap in products you noticed, what you wanted to create instead]. We started this store to make sure every senior dog gets the comfort and care they deserve in their golden years.

Do you offer advice on what my senior dog might need?
Of course — email us at [support email] and tell us a bit about your dog's age, breed, and any mobility concerns, and we'll help point you toward the right products.

Are your products vet-recommended or tested?
[Only include this question if true. If not yet verified: remove this question entirely for now — don't claim vet endorsement without one, as it can create legal/trust issues if untrue.]

Order/account

Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at [support email] and we'll do our best to update or cancel it.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.

Do you offer gift wrapping or gift cards?
[If not currently offered: Not at the moment, but it's something we're considering for the future!]